Return and Refund Policy
Thanks for shopping at Study Dost. If you are not entirely satisfied with your purchase, we're here to help.
Return/Refund Policy For Online Study Material
🟢 Refund Request Timeline
- You have 24 hours to return an e-course from the date you purchased it.
- A refund request will be deemed valid only if it is made through an email to studydostonline@gmail.com.
- No refund requests would be entertained after 24 hours of the purchase.
🔵 Number Change / Batch Migration
- If you have purchased two courses on the same number, then you have 7 calendar days to make a request for number change. Request after 7 days from the date of purchase for change in number or transfer of course to another number will not be considered.
- If you have purchased one course then number change or transfer of course to another number requests shall not be considered.
- Study Dost's batch courses are non-refundable. However, If you accidentally purchased a course, you can request to change it to another course of the same price within 24 hours from the purchase of the course. For this, a batch migration fees i.e. 500 Rs. will be applicable.
- Batch Migration for accidentally purchased courses will not be available for courses having course fees less than 500 Rs.
🟠 Discounts
- Study Dost reserves the right to amend discounts and the way in which they are calculated without prior notice.
- It also reserves the right to amend the Validity dates of the discounts.
- Study Dost reserves the right to suspend or terminate any offers/discounts or alter the terms and conditions stated herein at any time without prior notice. The Price on website may or may not reflect the price after discount.
- Offers cannot be combined for additional discounts.
🔴 Banking Charges
- Banking costs are non - refundable.
- You will be responsible for paying for your own banking charges for returning your e- course.
- If your refund is approved, the cost of banking charges will be deducted from your refund.
🟣 Refund Timeline
- If your refund is approved, we will initiate a refund to your original method of payment.
- You will receive the credit within a certain amount of days (minimum 5-7 working days), depending on your card issuer's policies.
Return/Refund Policy For Offline Study Material
You can register a complaint in either of the two ways:
- By sending an email to studydostonline@gmail.com with images of defective/damaged books within 24 hours of delivery. We need photos of the damaged/defective/different books received so that we can analyze your dispute. Please mention your order number in the email.
- Register directly with studydostonline.com by ticket or call on our help lines number: 9045640340 for direct resolution which is usually faster.
- Study Dost is committed to ensure your satisfaction with any item you have ordered from us. At https://www.studydostonline.com we offer an easy 30 days refund for undelivered parcel and allow exchange to wrong or defective parcel. For undelivered parcel once parcel returned and received at our end we have processful refund.
- All the books must be returned in the original condition they were received.
- In the unlikely event that any book you have ordered from us is not received in good condition, damaged or defective, or if the delivered book is different from what you have expected, you may return the book unused, and in the same condition as you had received.
- Any returns at https://www.studydostonline.com is through courier, must be accompanied by the original sale invoice, which is shipped along with the book. We will not be able to accept returns which are not accompanied by the relevant original sales invoice.
- Before accepting the delivery of any book, please ensure that the packaging has not been damaged or tampered. If you believe that the book is not in a good condition, or if the packaging is tampered with or damaged, before accepting delivery of the book, please refuse to take delivery, and call our customer care number 9045640340 or you may email us at studydostonline@gmail.com mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
- Refunds of payment charged to the cardholder’s credit/debit card will only be credited back to the cardholder’s credit/Debit card account, which was used to pay for the original order.
🔵 How To Return Study Material
- If you request for return or replacement of books, use Registered Post (Service of India Post) for shipping which is cheapest and reliable.
- Share the tracking number of returned packet shipped to https://www.studydostonline.com to whatsApp number 9045640340 or studydostonline@gmail.com.
- Postal charges for returned packet will be charged from the customer.
- Customer can exchange purchased book after paying difference amount of book, shipping charge and COD charge (if applicable).
You can contact Study Dost with any questions, feedback, complaints, or concerns about their courses, programs, or centers. You can call us at +91 - 9045640340. You can also email us at studydostonline@gmail.com.
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Refund Policy